PRIVACY
Privacy Policy
At Arc, we respect your privacy and are committed to protecting your data. This policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We collect information you provide directly and data generated through your use of Arc.
Information You Provide
Account details (name, email, company, role) when signing up
Billing information (processed securely by our payment partners)
Leads, contacts, and email content you upload or create
Messages sent via support or forms
Automatically Collected Information
Usage data (features used, campaign performance)
Device and browser information
Log data (IP address, access times)
Data from Integrations
When you connect third-party services (e.g., Gmail, CRM), we access only what’s needed to provide the service.
2. How We Use Your Information
We share data only when necessary:
Deliver and improve Arc’s features (lead finding, outreach, automation)
Provide customer support and free expert workflow setup
Send important updates, billing notices, and product tips
Monitor deliverability and prevent abuse
Analyze usage to enhance performance and develop new features
We never sell your personal data or email content.
3. How We Share Your Information
We share data only when necessary:
With trusted subprocessors (e.g., AWS for hosting, email infrastructure providers) under strict agreements
With integrated services you authorize (e.g., HubSpot, Salesforce)
For legal reasons (if required by law or to protect rights)
In anonymized form for product improvement
Your leads and email campaigns remain private and are never shared.
4. Data Security
We implement industry-leading safeguards:
Encryption at rest and in transit (AES-256)
SOC 2 Type II audited and ISO 27001 certified
Regular penetration testing
Automatic backups and disaster recovery
5. Your Rights & Choices
You have full control:
Access, export, or delete your data anytime from your account
Opt out of non-essential emails
Request data portability
Submit GDPR/CCPA requests (e.g., right to be forgotten)
Contact us at privacy@arc.ai for any request — we respond within 30 days.
6. International Data Transfers
Arc is hosted in secure U.S. and EU data centers. We use Standard Contractual Clauses and other approved mechanisms for international transfers.
7. Children’s Privacy
Arc is not intended for individuals under 16. We do not knowingly collect data from children.
8. Changes to This Policy
We may update this policy. Significant changes will be notified via email or in-app notice. Continued use after changes means acceptance.
9. Contact Us
For privacy questions:
Email: privacy@arc.ai
Support: support@arc.ai (for customers)